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CANCELLATION POLICY

Please read the below-stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the website selected by the user in the checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to the time slot selected by the customer in the order placed. Consider the conditions stated below –

  1. If the cancellation request comes to The baker choice by Masa Enterprices before 24 hours to the start of the time slot selected – 10% of the order value is charged as cancellation charges. 90% refund to Bank Account.
  2. If the cancellation request comes between 12 – 24 hours before the start of the time slot selected then – 20% of the order value will be deducted as cancellation charges. 80% refund to Bank Account.
  3. If cancellation is request comes within 12 hours to the start of time slot selected – 100% of the order value will be deducted as cancellation charges. 0% refund to Bank account.

In any of the cases above Bank, refunds can be initiated only at the discretion of the company considering the reasons of cancellation like unfortunate events, calamities, or unavoidable circumstances. No claims to refund can be made by the customer to overrule above stated clause.

NO cancellation requests are accepted on orders placed in the following categories.

  1. Same day delivery category – If your date of placing an order and the delivery date of that order is the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it – you are not entitled to any refund.
  2. Same day mid-night delivery orders cannot be canceled.
  3. Special day orders cannot be canceled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same-day delivery of the requested products but DO NOT PROMISE so.

We will process same-day delivery orders within 24 hours of the requested date and time slot.

  1. The Baker choice by Masa Enterprices takes same-day orders for day and evening time slots till 5 pm. It is an attempt to do same-day delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
  2. The Baker Choice by Masa Enterprices takes order for same-day mid-night (00:00) delivery till 7:00 pm. It is an attempt to do same-day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.

REFUND POLICY

Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.

The acceptance of an order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicated to the customer. In such a case the amount paid by the customer is fully refunded.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be canceled. No refund will be made in such a case.

The refunds are only initiated once the customer confirms over mail where the refund has to be done.

Refunds are processed to your payment method within 15 working days.

Address Change requests:

Change in the address is permitted free of cost only before 24 hours of delivery.

  1. Within 24 hours period before delivery, if the address is changed we charge Rs 200/-.
  2. Sometimes the address change request cannot be accepted, in that case, the order will not be refunded or canceled.

PINCODE REQUIREMENTS

It is the user’s responsibility to provide the correct Pincode at the address of delivery. The Pincode should map to the correct delivery address. Sometimes address mentioned does not correspond to the pin code of that area.

If the Pincode entered in the address section is incorrect then the following cases arise –

  1. The address entered is of Non-Serviceable area, the order stands canceled and NO refund will be initiated – The system checks Pincode for delivery verification and may accept the order when Pincode entered is of serviceable area and address is not.

Contact Information: https://thebakerchoice.com/contact-us/

SHIPPING POLICY

We will process same day delivery orders within 24 hours of requested date and time slot. The Baker Choice by Masa Enterprises takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.